Request an Appointment
Requesting an appointment is easy! You can e-mail, phone, or fill out the form below.
Please ensure you have a credit card or gift certificate number available to secure your booking.
We will text or e-mail you 1-2 days prior to your appointment, as a courtesy reminder.
Please scroll down to see our policies.
Contact Details
780-439-7079
10132 – 105 St, Suite 200
The Sylbert
Edmonton AB T5J 1C9
Business Hours
We are open by appointment only
Monday
Closed
Tuesday
10:00 am- 6:00 pm
Wednesday – Friday
10:00 am – 6:00 pm
Saturday
10:00 am – 6:00 pm
Sunday
Closed
Bookings & Policies
Booking Your Appointment
- Please inform us of any allergies, high blood pressure, or if you are pregnant so we can tailor your treatment(s) as best as possible.
- We will text or e-mail you 1-2 days prior to your appointment, as a courtesy reminder.
- An automatic 20% gratuity is added to all service(s) and/or packages on groups containing 3 or more people. This will be applied at the time of payment and applied to each person.
- At the time of booking, a 50% deposit will be required for all groups.
Day of Your Appointment
- Please arrive 10-15 minutes prior to your appointment time so you have time to park, fill out any forms, and relax before your spa start time.
- If you arrive late we may have to shorten or modify your appointment time
- An open air parking lot, street parking and a covered parkade are available right close to us. There are also numerous bus routes with stops nearby, and The Bay LRT station is just 2 blocks East.
Cancellations
We require 48 hours notice for any cancellations.
If this notice is not given, the entire treatment price will be charged and any associated gift certificates will be voided.
Policies
- Any abusive behavior over the phone or within the spa, will not be tolerated.
- Photography, video or audio recording of any kind is not permitted. This policy is in place to protect client privacy, enhance confidentiality, and maintain security.
Way Spa Gift Cards
We accept Way Spa Gift Cards for all spa services and packages excluding massage and reflexology.
Please let us know you have Way Spa Gift Cards when booking. Gift cards are processed and redeemed for the full card amount. Any leftover dollar amount will be put on your file as a credit to use towards services or products.
Gift Certificates
There are no refunds or cash back on any gift certificate purchases. Please ask any questions prior to purchasing, so that you are making an informed and confident purchase.
If you are purchasing a package as a gift and would like that person to be able to use this gift as soon as possible, we would suggest booking that appointment prior to purchasing.
Gift certificates for dollar amounts do not have an expiry date. Gift certificates for services have an expiry of 5 years from the date of purchase.